Returns & Exchanges

At Aroma360, we want you to be completely satisfied with your scenting experience. If you are not happy with your purchase, most unused items can be returned within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our online portal to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all scent oils are sealed and diffusers are protected from damage during transit.

• 3.
  Ship Back to Us

  Affix your prepaid shipping label to the box and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items to confirm they meet our quality standards, a refund will be processed to your original payment method within 7-10 business days.